These General Terms and Conditions (hereinafter: GTC) are published by Caseking Hungary Kft. (Headquarters: 1139 Budapest, Váci út 95. company registration number: Cg. 01-09-194015), (hereinafter: the Company), and contains the rights and obligations of the Customer (hereinafter: the Customer) using the electronic commerce services provided through caseking.hu website. (Company and Customer together hereinafter: Parties).

The GTC applies to all legal proceedings and services that take place on the website www.caseking.hu, regardless of whether it is performed from Hungary or from abroad by the Company's contributor. The scope of these GTC extends in particular, but not exclusively, to all electronic commerce services provided in the territory of Hungary, which take place in the electronic store located on the website www.caseking.hu (hereinafter: the Website). Furthermore, the scope of these GTC extends to all commercial transactions in the territory of Hungary that are concluded between the Parties specified in this contract. Purchases on the Website are regulated by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services. Act (“Ektv.”). 

Service provider details:

Company name: Caseking Hungary Kft.

Head office: Váci út 95, 1139 Budapest.

Central telephone number: + 36-1-288-1000

Tax number: 25001527-2-41

EU tax number: HU25001527

Company registration number: 01-09-194015

Court of company registry: Fővárosi Bíróság Cégbírósága 

Customer Information

Caseking Hungary Kft. serves only resellers. We consider resellers to be natural and legal persons, as well as organizations without legal personality, which have their registered office in Hungary or abroad and purchase the products from us for reselling. 

Our prospective customers will be added to our customer list after registration. Our company does not make the membership fee, handling fee or the minimum order amount required for the first order mandatory. 

We do not serve end-users. We direct interested users to the partner closest to them and the most suitable for the category of products they are looking for. 

We can provide the products ordered in our webshop even if it is not in stock, in which case the ordered item will be in the pre-reserved status. 

Cash on delivery charging: cash on delivery is subject to a fee of HUF 2500+VAT per invoice if the net value of the invoice is below HUF 100000 (if above, then cash on delivery is free of charge).

The prices, pictures and information on the website are for information purposes only and don't count as a specific offer! The order can only be considered confirmed after the feedback of the administrator of Caseking Hungary Kft.! The Company is obliged to confirm the purchase to the Customer electronically (by e-mail) within 48 hours after the reception of the Customer's purchase offer (order). If this confirmation is not received by the Customer within 48 hours from the sent offer, the Customer's obligation to make an offer (or any obligation of the Customer) shall automatically terminate without any further conditions. 

The essential features and characteristics of the goods to be purchased can be found on the information page of the specific item by including the detailed actual characteristics of the goods in the instructions that come with the product. The purchase price is always the amount (HUF) indicated next to the selected product, which does not include VAT.

Furthermore, the purchase price of the products does not include the cost of delivery. The Company has the right to change the prices of the products that can be ordered from the Website, granted that the change takes effect at the same time as it appears on the Website. The revision does not unfavourably affect the purchase price of products already ordered. If despite all the attention of the Company, a wrong price is posted on the Web Store - especially an obviously incorrect price of “0″ HUF or “1″ HUF that differs significantly from the well-known, generally accepted or estimated value of the product-, possibly due to a system error, the Company is not obliged to deliver the product at an incorrect price but may offer delivery at the correct price, in the awareness of the Customer may withdraw from his intention to purchase. This clause does not affect the Customer's right to apply to an authority or court in connection with the determination of the price. 

Shipping Information

We carry out the delivery with our courier or a specialized forwarding company. For export deliveries, special consultation with the seller is required in all cases.

Delivery conditions throughout Hungary:

The delivery is carried out by our own courier or by a specialized shipping company, whose route and fees are as follows:

From Monday to Friday, we can deliver goods ordered by 12:00, in stock, and requested for delivery within the next two working days.

• We charge HUF 1,900 + VAT delivery fee for every package under 40 kg.

• Over HUF 200,000 net (up to a maximum of 40 kg) delivery is free.*

• Delivery of XXL packages min. It takes 2 days

*In the case of large-volume or heavy goods, the fees may differ from those specified in advance, so please consult with your dealer in this case.

Exact delivery address, company name, receiver's name and contact information (email address and phone number!) are required for delivery.

The completed warranty product will be sent automatically together with the next order.

Please notify your dealer of any warranty or other return requests. Before returning the warranty product, always fill out the warranty claim document.

When receiving the goods, check the quantity of packages and the integrity of the packaging. If you notice external damage to the packaging, report it immediately to the relevant courier service or to your dealer.

If you have any further questions or requests regarding delivery, our dealers are ready to help.

In case of Return of products, Warranty Issues, please use or RMA (Return Merchandise Authorization) Document:
RMA sheet

In case of personal administration of warranty issues, please contact our Sales Team for assistance.

On-line data protection declaration

Caseking Hungary Kft. is committed to respecting and preserving the confidential and personal information of our customers. Most of the pages of our commercial portal can be viewed at any time without the visitor disclosing their identity or providing any personal information about themselves.

However, registration is required to access certain parts of our portal, to customise certain personal information and in order for us to better serve our visitors. We may use the habits of the users on our site as data for statistical purposes.

During the registration process, we request that you provide us with information which is considered personal data. Caseking Hungary Kft. does not sell, lend or share information about its customers with third parties. In this case, our company, as controller, will process and record Your data in full compliance with the provisions of Act LXIII of 1992 on the Protection of Personal Data and the Publicity of Data of Public Interest.

Under no circumstances will your personal data that we become aware of during registration be made available to anyone without your express approval, except in cases of statutory obligation or administrative proceedings.

Caseking Hungary Kft. cannot accept full responsibility for the authenticity of the information received from its customers and published on the internet.

Trade process

1. Registration:

Only registered users may shop in our online store. During registration a form must be completed. After that our colleague will contact You and reconcile and record the requested data. For an existing customer, the manager or executive director is the admin who has the authority to allocate administrators to the registered company.

Our prices and shopping functions shall be available after registration. It is possible to modify the data by communicating the data you wish to change to our colleague.

2. Login:

After registration you can login with the provided username and password.

3. Password reminder:

If you have forgotten your password you can set up a new one with the help of the e-mail address provided during registration.

4. Recommended use from a data protection aspect:

In order to protect your login details click the ‘Logout’ button after concluding your purchase.

5. Products:

You can view products by category by clicking on the appropriate product group. The displayed prices do not include VAT. You can change the quantity you want to order by using the up and down arrows in the box next to the product name or by entering a specific number. Clicking on the shopping cart icon will add the specific type and quantity of the product to your cart, which you can modify or delete at a later date before your order is finalised.

You can access a detailed description of a product by clicking on that article, from where you can add it to your cart as previously indicated. For product specifications, refer to the data sheet of the given article, complete with images and manufacturer information. To return to the list of products from the detailed description click on the ‘ß’ button.

You can see a brief overview of the contents of the cart by clicking on the cart icon.

6. Content of the Basket:

Attention! Adding products to your cart does not constitute the placing of an order.

The cart shows you your current open order as well as information on product availability. With regard to items listed here you have the opportunity delete them from your order or change their quantity. Deletion is not possible for products that we import to order. 

You can finalise your order by clicking the ‘SUBMIT ORDER’ button.

Order statuses:

Verification:

- Retrieved: we have received your order, but we are yet to process it

- Under delivery: we have processed at least on item from your order

- Fullfilled: the status of all items of your order is complete

- Not achieved: all items of the receipt have been closed without completion (due to timeout or manual closure)

- Partially fulfilled: verification is closed with partially fulfilled

Item:

- Open: the item processing is in progress, has not yet been verified

- Under delivery: the given item has been partially completed

- Fullfilled: the given item had been completed

- Not achieved: the completion of the given item has failed. This can be due to manual closing or timeout.

- Partially fulfilled: item is closed with partially fulfilled

*Timeout: we keep the status of the order ‘in progress’ for 21 days. If the order is not completed within that time, it will be closed. If you want to keep your order, contact your trader in relation thereto.

7. Product search:

If you do not know the exact name of a product, the search bar will help You find it.

The search bar is located in the middle, at the top of the page, which searches among product names, descriptions and general properties. The word order is not important, it filters based on routine content. Entering multiple phrases or word fragments will retrieve all results that contain even one of the search terms you specify.

8. Warranty

The terms of this section apply only to customers who qualify as consumers under Government Decree 45/2014. (Consumer, a natural person acting outside his / her profession, self-employment or business. That is, but not limited to, resellers, companies are not subject to these warranty provisions): The Customer is entitled to:

Warranty period:

a) one year in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000,

b) two years in the case of a selling price exceeding HUF 100,000 but not exceeding HUF 250,000,

c) over the sale price of HUF 250,000 for three years.

The warranty period begins with the delivery of the consumer product to the consumer or, if the commissioning is carried out by the business or its agent, begins on the day of commissioning. If the consumer sets the consumer goods into service more than six months after delivery, the starting date of the warranty period is the day of delivery of the consumer goods. In the case of repair of a consumer product, the warranty period is extended from the date of delivery for repair to the time during which the consumer was unable to use the consumer product as intended due to the defect. The Company is obliged to make the warranty ticket available to the consumer together with the consumer product in a form that ensures the legibility of the contents of the warranty card until the end of the warranty period. 

The rights arising from the warranty can be enforced with the warranty card, which cannot be made a condition for the return of the opened packaging of the consumer product by the consumer. 

9. Right of Withdrawal 

9.1. The customer, (who counts as a consumer as of government decree 45/2014)  is entitled to withdraw from the contract within 14 days from the date of the handover, without explanation.

In the case of purchasing several products at the same time, the 14-day withdrawal period starts on the day following the total handover of the products included in the contract/invoice.

Similarly, if an invoice/contract consists of several products or services, the withdrawal period starts from the date of the last item handed over.

For unopened products, this withdrawal period is 30 days from the date of handover.

The right of withdrawal can be enforced even before the delivery of the product. The consumer may exercise its right of withdrawal before the date of the contract or the handover of the product.

9.2. If the Customer wishes to practice the right of withdrawal, the customer must send a clear statement of his intention to withdraw (for example by post, fax or electronic mail) to the Company using the contact details indicated in point 1 of this GTC. For this purpose, the Client may also use the sample statement of withdrawal attached to this GTC, which can be accessed via the following link: statement of withdrawal. 

9.3. The Customer shall practise his/her right of withdrawal within the deadline if he/she sends his/her statement of withdrawal to the Company before the expiry of the deadline indicated above (ie even on the fourteenth day). It is the Customer's responsibility to prove that he/she has exercised his/her right of withdrawal under the provisions set out in the previous point.

In both cases, the Company shall immediately confirm the receipt of the Customer's statement of withdrawal by e-mail. In the case of a written withdrawal, it shall be deemed to have been validated on time if the Customer sends the statement to the Company within 14 calendar days (even on the 14th calendar day).

In the case of notification by post, the Company shall take into account the date of posting, and in the case of notification by e-mail or fax, the time of sending the e-mail or fax for the purpose of calculating the deadline. Withdrawal declarations should be submitted as a registered item on the post office so that the date of dispatch can be credibly proven. 

9.4. In case of cancellation, the Customer is obliged to return the ordered product to the contact details of the Company indicated in point 1 without undue delay, but no later than within 14 days from the notification of the cancellation statement. The deadline is considered to be met if the Customer sends (mails or delivers) the product before the expiry of the 14-day deadline.

The direct cost of returning the product to the address of the Company shall be paid by the Customer. The Company is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, the Customer shall not incur any other costs in connection with the withdrawal. 

9.5. The Customer is only liable for the depreciation of the product if it has occurred due to use more than what is strictly necessary to determine the quality, properties and operation of the product. 

9.6. If the Customer withdraws from the contract, immediately, but not later than within 14 days from the receipt of the Customer's statement of withdrawal, the Company shall reimburse all payment paid by the Customer, including transportation (paid for delivery) costs, except for additional costs incurred due to The Customer has chosen a mode of transport other than the cheapest standard mode of transport offered by the Company. The Company is entitled to withhold the refund until the product has been returned or the Customer has proved to the credit that it has been returned: of the two, the Company will take into account the earlier date.

In case of cancellation or termination, the Company shall refund the amount returned to the Customer in the same way as the payment method used by the Customer, unless the Customer expressly agrees to the use of another payment method; no additional costs will be incurred by the Customer as a result of the application of this refund method. 

9.7. Exceptions to the Client's right of withdrawal and termination

The Customer may not exercise the right of withdrawal or cancellation in respect of the following products sold or services provided by the Company:

a.) in the case of a non-prefabricated product which has been produced by the Company based on the Customer's instructions or at the specific request, or in the case of a product which has been clearly tailored to the User;

b.) in respect of a product which deteriorates or retains its quality for a short time;

c.) in the case of a sealed product which, for reasons of health or hygiene, cannot be returned after opening after delivery;

d.) concerning the sale and purchase of a sealed audio or video recording and a copy of computer software if the Customer has opened the packaging after the delivery;

10. Complaint handling

The User may submit consumer complaints related to the product or the Company's activities on the website at the contact details detailed in the complaint handling:

· The Company will help the verbal complaint immediately if it has the opportunity to do so. If it is not possible to solve the oral complaint immediately, or if the Customer does not agree with the handling of the complaint, the Company shall draw up a statement on the complaint, which shall be sent to the Customer at the latest at the same time as the response. The Company will retain this for five years, together with its substantive response to the complaint.

· The Company is obliged to hand over a copy of the statement to the Customer on the spot in case of an oral complaint communicated in person (at the business premises), or if this is not possible, it must act by the rules of the written complaint;

· The Company provides a unique ID to a complaint recorded by telephone or other means of communication, which simplifies the retrieval of the complaint in the future.

· The Company will respond to the complaint received in writing within 30 days. The measure means delivery by post within the purpose of this contract.

If the complaint is rejected, the Company shall inform the Customer of the reason for the rejection.

If any consumer dispute between the Company and the User is not resolved during negotiations, the following enforcement options are open to the Customer: 

Online conflict resolution platform 

The online conflict resolution platform shall act as a one-stop-shop for consumers and traders wishing to settle their disputes outside the scope of this Regulation. The online conflict resolution platform is an interactive website that is available electronically and free of charge in all the official languages of the European Union's institutions. The online dispute resolution platform can be accessed by clicking on the following link: //ec.europa.eu/consumers/odr/main/?event=main.home2.show

Initiation of conciliation proceedings 

If the complaint handling activity has not taken place to the Customer's satisfaction or the Customer's complaint has been rejected, it may initiate proceedings before the Conciliation Board of the county (capital) chambers of commerce and industry (hereinafter: chamber) competent according to the Customer's home of residence or stay. The Client can find out about the area of support of the chambers on the website www.bekeltetes.hu, and the excel below also contains the list of territorially competent organizations.

11. Responsibility

The Company excludes all responsibility for the behaviour of users of the Website. The Customer is fully and exclusively responsible for its own behaviour, in which case the Company fully cooperates with the acting authorities to detect violations.

The webpage may contain links to other Companies. The Company is not responsible for the data protection practices and other activities of these Companies.

The Company is entitled, but not obliged, to check the content that may be made available by the Clients during the use of the Website, and the Company is entitled, but not obliged, to look for signs of illegal activity about the published content.

Due to the global nature of the Internet, the Customer agrees to act under the terms of applicable national law when using the Website. If any activity related to the use of the Website is not permitted under the law of the Client's state, the Client shall be entirely responsible for the use.

If the Customer notices unacceptable content on the Website, he/she is obliged to notify the Company immediately. If the Company finds the indication to be justified in the course of its bona fide proceedings, it is entitled to immediately delete or amend the information.

12. Unilateral Amendment of the General Terms and Conditions

If the GTC is amended between the order and the receipt of the product by the User, or from the ordering of the service to the start of the provision of the service, or during its period, then the Service Provider shall inform the Customer at the e-mail address provided during registration. During the validity of the contract concluded with the consumer, the Consumer is entitled to withdraw from the contract or terminate it in case of amendment of the GTC.

Date of entry into force of these General Terms and Conditions: 11/02/2021