OPERATIONAL GUIDELINES under COVID situation:
Personal administration, Orders
Personal administration is suspended, please arrange your orders in our webstore or via phone
In case of queries or problems please contact our Sales representatives either via emails or in workhours via phone.
Central Contacts
Sales: +36 1 288-1000, email: sales@caseking.hu
Support, RMA: +36 1 270 9393, email: service@caseking.hu
Finance: +36 1 270 9398, email: penzugy@caseking.hu
Sales representatives:
Ágota Koronkai: phone: +36 20 946 8115, email: koronkai.agota@caseking.hu
Géza Saranyik: phone: +36 20 355-4118, saranyik.geza@caseking.hu
Balint Tegzes: phone: +36 1 288-1002, tegzes.balin@caseking.hu
Personal Receipt of Goods
The possibility of personal receipt of goods is limited. You can pick your orders at our registered seat, in our designated parcels of delivery in the background. We follow a process with limited personal contact, the used wains are sterilized on a regular basis.
In case of personal receipt of goods please consult and determine the time of your arrival with one of our Colleagues in prior.
Delivery of Goods
Delivery is carried out by our own courier or specialised shipping company in accordance with our general conditions (pls. refer to GTC)
In case of delivery to abroad please note, that due to the emergency actions of the countries, transit can take longer
Return of Products, Warranty issues
In case of Return of products and Warranty issues please download our RMA (Return Merchandise Authorization) Document, and send them to our Support team. The document can be downloaded from HERE.
Should you have any RMA, warranty case in process please follow the instructions you were provided by our Colleagues earlier.
THE USE OF A MASK TO COVER NOISE AND MOUTH IS MANDATORY!
Thanking you for your kind understandings and cooperation.
